Payment methods:
Workshops posted on eventbrite accept payment by debit or credit only. Gift certificates to the Gallery Shop cannot be used for workshops.
Workshops & Classes Refund Policy
Workshops & Claytime: Eventbrite booking fees are non-refundable. 100% of ticket price is refunded with 14 days notice or more. 50% of ticket price is refunded if less than 14 notice is given. No refunds for cancellations made on the day of a class. Claytime & Glasstime date changes require 14 days notice or more.
Private workshops, tours, and schools: Full refund (minus Eventbrite booking fee) with 10 days notice. With less than 10 days notice, a $50 fee may be charged. If a group cancels on the day of the event, the cancellation fee is $150 or calculated on a case-by-case basis to cover staff time (in line with the 3-hour minimum shift rule, Ontario Labour Law).
Damaged works:
Due to the nature of working with clay, pieces may crack or break during drying and firing. While we will do our very best to prevent this from happening, the Gallery cannot guarantee that finished work will be free of issues. Breakages and glaze misfires are part of the process of working clay, even for experienced and professional potters. Each workshop is a chance to build and practice skills. If your piece cracks or breaks, we hope you will come back and try again.
Please note that there is no refund for pieces that are damaged during Claytime Workshops. Evening workshops that are valued at $50 or more per ticket may be eligible to receive a 20% discount. Please contact Camryn at camryn@theclayandglass.ca. Thank you!