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Policies

Workshops & Classes Refund Policy

Workshops: Eventbrite booking fees are non-refundable. 100% of ticket price is refunded with 14 days notice or more. 50% of ticket price is refunded if less than 14 notice is given. No refunds for cancellations made on the day of a class.

Private workshops, tours, and schools: Eventbrite booking fees are non-refundable. 100% of ticket price is refunded with 14 days notice or more. $50 cancellation fee applies if less than 14 days notice is given. If a group cancels on the day of the event, the cancellation fee is calculated on a case-by-case basis to cover staff time (in line with the 3-hour minimum shift rule, Ontario Labour Law).

Effective May 1, 2022: Date switching is no longer offered for Claytime classes – please choose your date carefully. Thank you!

Damaged works:

Due to the nature of working with clay, pieces may crack or break during drying and firing. While we will do our very best to prevent this from happening, the Gallery cannot guarantee that finished work will be free of issues. Breakages and glaze misfires are part of the process of working clay, even for experienced and professional potters. Each workshop is a chance to build and practice skills. If your piece cracks or breaks, we hope you will come back and try again.

Please note that there is no refund for pieces that are damaged during Claytime Workshops. Evening workshops that are valued at $50 or more per ticket may be eligible to receive a 20% discount. Please contact Shannon at shannon@theclayandglass.ca. Thank you!